Keeping your customers satisfied is essential to building a successful,
growing business. While many companies work hard to increase sales,
they may overlook the importance of doing the little things that
keep customers happy and buying more. It is often easier to accelerate
your business by cultivating the customers you already have rather
than having to constantly attract new customers.
If it is true that happy customers buy more, then your business
will benefit tremendously from incorporating Profiles’ Customer
Service Perspective. As an investment in your human capital, the
CSP can have a significantly positive impact on your bottom line.
Customer Service Perspective identifies eight behavioral characteristics
and two proficiencies that are essential to extraordinary customer
service. This is the information needed to coach and train your
people to deliver world-class customer service.
Customer Service Perspective measures the behavioral characteristics
of Trust, Tact, Empathy, Conscientiousness, Conformity, Focus, Courtesy,
and Flexibility as well as Proficiencies in Vocabulary and Mathematics.
It also measures the Percentage of Agreement with your company’s
Customer Service Policies and Attitudes.
Customer Service Perspective has three types of reports:
The CSP Placement Report
A Job Match Percentage that tells you how well job candidates
measure up to your customer service standards and the degree of
alignment between their customer service perspective and the specific
expectations of your company.
The placement report also has "Considerations for Interviewing."
Whenever a job candidate’s score misses your customized Job
Match Pattern, his or her report suggests interview questions to
stimulate conversation regarding the issue in question. This usually
results in a better understanding of the company’s customer
service position and effectively communicates the company’s
expectations and policies.
Request
Placement Report
The CSP Coaching Report
Identifies the areas where individualized training and coaching
will effectively instill the customer service attitudes you want
in all of your employees.
Request Coaching
Report
The CSP Individual Report
Helps employees increase their awareness of their customer service
skills or lack thereof. It is a tool to help them become better
employees and deliver the kind of customer service that contributes
to the success of your business.
Customer Service Perspective deserves to be an important part of
your company’s people development initiative. It will enhance
your company’s reputation, productivity, profitability, and
future.
Request Individual
Report
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